Next-Generation Operational Model

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Next-Generation Operational Model  SPaaC Related  
 Application Notes Focus An integrated operational model that mak ... Anticipated
Results Moving from a profit-centric and pieceme ... Fast company Top 50 Most Innovative Comp ... In the top 10, 7 of the 10 are well know ... Innovation isn't about how well you use  ... Shift #1:
From running uncoordinated eff ... Creating results from cooperative effort ... Foresaking the traditional thinking that ... Integrated action teams comprised of Mar ... Creating a customer journey and then all ... Customer Journeys are not process improv ... Journeys for Subscription Service Change Location Move Service Termination Adverse Events Reporting New Service Request Most businesses present several journeys ... We are a Customer Service company that p ... Shift #2:
From applying individual appro ... Five Approaches to 
Creating the
Next-Ge ... Digitization Creating a seamless and uniform customer ... Using digital tools often reveals new bu ... Digital Face
to Supplychain Orders Co-Marketing Delivery Payments Creating a digital customer experience w ... Digital Face
To Customer Marketing Sales Subscriber Orders Subscriber Suggestions Maintenance and Repairs
Notification and ... Advanced
Analytics Autonomous analysis of complex and non-l ... reorder trends preventative maintenance alerts new trends in customer requests
for prod ... Predictive Marketing Subscribers Targeted Markets Predictive Maintenance
trend analysis an ... Utility demand forecasts Power Water Communications Installation QC Time on site/model Satisfaction Score Municipal cooperation Data-driven
intelligent
process
automati ... Advanced Analytics often drives better a ... Real-time status statistical analysis success forecasts based on real-time act ... Automatic Repairs on Equipment Failure Subscriber notification of flagged event ... Taxi Arrival Energy Use Target Scoreboard Time of day and year usage
allocation ad ... Power Water Distributed
Business
Processes While this is often thought of being the ... Blockchain smart contracts AI assisted EDI Supplier Orders and Payments Fabrication Component Completion,
Delive ... LEAN / AGILE
Process
Redesign Waste elimination while creating a cultu ... Short-cycle events Long-cycle processes Judgment processes Transactional events Sales Product Development Sales Cycle Fabrication Process Installation Improvements Subscriber Move-In M & O Equipment Upgrades Guidelines
for
Implementation Use each Approach
to maximum effect Don't think activity is the same
a getti ... Push for measurable results Look for direct and indirect impacts
of  ... Implementing
Approaches
in the right seq ... There isn't a magic recipe that always w ... Approaches should
have an overall
multip ... One of the big differences between integ ... Back to Main Map
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Next-Generation Operational Model

Outline and thoughts on March 2017 McKinsey article in reference to the SPaaC operational model

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Shift #2:
From applying individual approaches or capabilities in a piecemeal manner to adopting multiple levers in sequence to achieve compound impact
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Five Approaches to
Creating the
Next-Generation
Operating Model

These approaches are not presented in order of execution, but as a hydra of options that work in concert. Depending on the level of maturity of an organization and their capabilities will determine how these approaches are implemented. In all but the rarest cases each one of them is needed to embark on the journey of creating your new Next-Generation Model.

. While there are some examples to look at, your model will not be the same as someone else, even if they are in your same marketplace. As each person is different, so is every organization and the result is a different plan for each.

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Advanced
Analytics
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Data-driven
intelligent
process
automation
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Distributed
Business
Processes